Sterling Pacific40L Cabin Travel Case – Full Aluminum Four Wheel Carry On Luggage, Italian Leather Handles

I initially gave this a 1 star review, but revising because not only did they fix the issue, they went above and beyond what any manufacturer has done.As seen in the pictures, I bought the 40l carry on. The first time I took it for a weekend, in the overhead, the hinge popped off. I was aggravated, left a 1 start review here, and emailed them on a sunday complaining.Within *2 hours* -- again, on a sunday --- I got a call from them, and an email. They offered, without me asking, to send me a brand new one. They had read in my email that I was going away again the following weekend, and overnighted it. All without messing around with proof of purchase or verifying the claim-- they just took me at my word.But what REALLY put them over the top, UPS had a delay, and I wasn't going to get the case until after I got on a plane. Again, they called me, *and offered to buy me a competitor carry-on from amazon so i had luggage for my trip*. I didn't need it, I was able to borrow a friends, but this... was over the top customer service.I received the replacement after I got back. I haven't had the opportunity to take it on a trip, but based on their absolutely insane customer support, I revised this to a 5 star review. I'm going to assume for now that the initial issue I had with the hinge was a one-off unfortunate occurrence.

Well, it’s just crazy beautiful. I feel like an international spy when I move through the airport. Sometimes I just leave it out and just stare at it…I am not kidding. I have a lot of Tumi, some RIMOWA, but they don’t compare to the build, mobility (get all four wheels please!) and the sheer beauty of this luggage. Expensive? yes. Worth it? Absolutely.

Excellent piece of luggage - premium materials, premium features and premium experience using it. You get what you pay for.

The look and quality of the aluminum luggage is off the chain! The leather accents really pop adding great appeal. The four wheels are outstanding acting very smooth and effortless to use. The handle sturdy with no extra give like many depicting weakness. A winner!

I loved working with this company! Not only do they make the most beautiful and functional luggage, but the customer service is above and beyond. It was so refreshing to work with a company that truly wants to take care of their customers and make sure you have a wonderful experience. Thanks Sterling Pacific!!!!