AECOJOY 13'×10' Patio Awning Retractable Awning Sun Shade Awning Cover Outdoor Patio Canopy Sunsetter Deck Awnings with Manual Crank Handle, Beige

Second awning from this company. Not as durable as some custom installers but remember it is a fraction of the price. Due to the angle of the fascia board I needed to fabricate mounting brackets which cost more than the awning but included a secure base mount for a TRX strap. Best having 2 people lift into place but in the time of COVID 1 can install the bar assembly and then the roller (mount left roller bracket, insert roller assembly, place right bracket on roller then mount on bar.Uses 3 brackets so leave bolts on brackets slightly loose in case drilled holes don’t line up exactly until bar is in place then tighten bolts.

This product is awful. Very difficult to assemble even with the help of a professional contractor to install. Once installed, one of the arms was very loose and cannot be tightened. When opened, the canopy drops on the side of the defective arm. Spoke to vendor and they requested pictures and video. I provided video and pictures but they never responded thereafter. I contacted Amazon regarding my troubles buy the A-Z guarantee department wrote back within a day stating that the vendor was "not at fault" and so if I were to return them, I had to pay for shipping and restocking fees. A-Z department never performed any "investigation" as they never contacted me for information. Cost more to have someone take it down, ship it and have it restocked. I have been a prime member for several years and I am totally disappointed by this vendor as well as Amazon. Started buying things from Walmart and other retailers since.

The 13 x 8 beige awning was received promptly, packed well in a manageable sized box. Opened it- all the parts were individually wrapped, secured and labeled to match the instructions booklet.Reviewed the instruction manual- which is straightforward and legible. We viewed the video on line which helped with questions that we had. The detailed description online was so helpful to clarify the instruction manual. At this point, every question we had was answered. I also reached out directly to the company through Amazon with a concern I had.. Within a short period of time I was responded to in a favorable manner. I am very hoppy with the customer service, who is going above and beyond my expectations.That is the VERY IMPORTANT to me. Also, I have to say that the quality of parts seems to be of high quality. We will not be able to put this awning up at this time, as the winter is approaching, but we can't wait to use this especially after reading the positive reviews. This item is a gift and will be installed in the spring. I will write another review after product is installed. In a time when everything is on line and impersonal it is refreshing to actually deal with a company that values its customers.

I have the 13’ x 8’ awning and it seems to be a very good product. I am only giving it a 4 star rating because I have some comments about the assembly instructions and the actual mounting of the awning.The assembly manual does not identify the company that makes this awning, apparently you have to go back to Amazon to determine this. The manual says to contact the customer support line for problems or assistance. The number for this line is not listed. The manufacturer is apparently AECOJOY and I haven’t been able to find the number for the customer support line.I did an inventory of all the parts as suggested. The manual does not identify the two bolts that are used with the pole (item V). They were there but not identified. According to the manual the left arm is to be mounted 15.74” from the left end. Well, DUH, that’s only .01” less than 15.75 (15 ¾) so that’s where I mounted it since I do not have the capability to measure inches in decimal. The right arm is to be mounted 14.17” from the right end. This took a little calculation. Turns out .17” equals 11/64. 12/64 equals 3/16. So I mounted it 14 3/16’ from the end. These are extremely minor amounts and should pose no problem to the operation of the awning (it hasn’t on mine!). The manufacturer should review their manual and rewrite using the KISS (Keep It Simple Stupid) principle. To mount the bolt holes in brick or masonry (I have brick) the manual calls for a 14mm masonry bit. I don’t have one of those and can’t get one locally (it would have to be ordered). The video shows a .55in bit. 14mm equals 35/64 slightly under 9/16. I don’t have a 9/16 masonry bit but I do have a ½ bit so I decided I could wallow the holes out a bit. That didn’t work, apparently I wallowed out too much farther in and the expansion bolts wouldn’t take hold (they don’t expand that much!) I resolved the problem by using a ½ inch wooden dowel in each hole and used the lag bolts provided for use with a wood wall. Speaking of the holes, the manual says to make the holes approximately 4 inches deep. I don’t know why because the expansion bolts are only 2 5/8 inches long. When mounting the brackets, the manual says to tighten the bolts with a 19mm hex key when it should actually be a 17mm wrench or socket.An S. Kayton wrote a review about this product and stated that the dimensions were in centimeters but identified as inches. I don’t find this to be true. This person also stated that the manual does not tell you which end of the roller tube you should be looking at when you roll the awning onto it in a counterclockwise manner. This is true and does make a difference. If you use the left end of the roller (the side with the inner square shaft) to do this, then when you open the awning, it will unroll over the top of the roller. I used the right end and mine unrolls from the bottom of the roller (see picture). In the manual in the section for adjusting the awning the picture shows the awning over the top of the roller. I also noticed that customer’s pictures show the same thing. I could extend my awning all the way out and keep rolling so it is over the top but don’t think I am going to. I think the awning unrolling from the bottom give me greater leverage when retracting the awning and less chance of bending the arms. I think there is a greater chance of having problems when it comes out over the top because of the angle. A straight pull is better than an angled pull.All in all I believe this is a good product and I’m anxiously waiting for a sunny day to try it out!

This company is a great company. I bought 2 13' x 10' awnings, as I have a 26 ft deck. the 1st one took a 4 hours, because we were trying to figure everything out. 2nd one took an hour. the only complaint was there was Bar C did not have a left or right and that is important. that bar is what you put the front of the awning and what the valance of the awning goes in, if that is not put on correct it does not roll out right. Because of that one of the arms bent and almost broke. I contacted Aecojoy and they sent me a replacement awning, not just the bar. it was sent out within a week and a half. We had 0 experience hanging them on my house, we researched how to find the studs under the vinyl siding and that took some doing and watching to make sure they were level. once we got that done it was very Simple. We did watch the video that is on amazon and that made it easier. but not that they are up, very happy with them.Would purchase again!! Very happy!!